Battery

Battery 13Ah:
Suitable for EP-2 Pro 13Ah version / Engine Pro 13Ah version
Standard voltage: 48V
Battery capacity: 13Ah
Charging time: About 5-6h
Please note: Not for the 12.8Ah ＆ 12Ah version E-bike!

Battery 16Ah:
Suitable for EP-2 Pro 13Ah version / Engine Pro 16Ah version
Standard voltage: 48V
Battery capacity: 16Ah
Charging time: About 6-6.5h
Please note: Not for the 12.8Ah＆ 12Ah version E-bike!

16Ah Battery Only For L20:
Suitable for L20
Standard voltage: 48V
Battery capacity: 16Ah
Charging time: About 6h
Please note: Not for the L20 2.0 E-bike！

13Ah Battery Only For M20:
Suitable for M20
Standard voltage: 48V
Battery capacity: 13Ah
Charging time: About 6h

20Ah Battery Only For M20:
Suitable for M20
Standard voltage: 48V
Battery capacity: 20Ah
Charging time: About 6h

Q1. Order processing times:
In Stock: Upon receiving your order confirmation email, we will begin processing your order within 2 business days, and your shipment will be dispatched on the third business day.
Pre-Sale: For pre-order items, please check the product page for specific shipping timelines.
Out of Stock: For out-of-stock items, please refer to the product page for detailed shipping information.

Your order will be shipped from the warehouse closest to your address, with an estimated delivery time of 2 to 10 days.

For more details on delivery locations and costs, please refer to our Shipping Policy.

*Please note: Delivery may not be available to remote areas or islands. For special requests or urgent delivery needs, please contact our customer service team, and we will do our best to accommodate you.

Q2: I need to buy parts, how can I buy them?
Please reach out to the seller where you purchased the original item, if they are not able to provide it please reach out to our customer service at: service@engwe-bikes.com