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For new customers, enjoy a special discount with the code: ENGWEUSA

Meet the New Eagle. Most Powerful Electric Dirt Bike!

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  • US Free Shipping & No Tax

  • 1-2 Year Warranty

  • Lifetime Customer Support

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Refund policy

RETURN

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns are not allowed after 30 days of the delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or the e-bike must have less than ten (10) kilometers on the display,  it and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also need the original purchase proof.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at service@engwe-bikes.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Engwe is not responsible for the shipping cost of the package returned by the customers themselves.

 

You can always contact us for any return question at service@engwe-bikes.com.

 

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

  1. Product from Unauthorized Reseller
  2. The damage is caused by human
  3. Special order
  4. 4. Giveaways or free items
  5. Online sale accessories (including fenders, gift box, rack bag, helmet, controllers, phone mount, air compressor, waterproof cover, lock, rear view mirror etc.)
  6. Extra purchased accessories (If you purchase after-sales accessories from Engwe directly, please make sure it is the part you need before purchasing from us.)

 

Shipping and Handling fee for non-quality issue return:

  1. E-bikes $200/pcfor a return
  2. Battery $100/pcfor a return (Note: We only accept the return of unused batteries.)

 

 

 

 

 

 

REFUND

 

Engwe Refund Terms

Quality issues 

Accept full refund & partial refund with permission from Engwe

Receive wrong goods

FREE to exchange or full refund

Damaged or missing accessories

Free to send accessories or accept a partial refund

The package cannot be delivered or  missing

Accept free resend or full refund

The customer cancels the order before the package is shipped

5% of the total amount will be deducted as a processing fee

The customer cancels the order after the package is shipped

Customers need to pay $200 shipping charge per bike(Deduct $200 when making refund)

About refund difference price

1. Partial refund of the difference price within 7 days

2. Not acceptable (can send free gift) over 7 days

 

Note: Engwe has the right to organize any event promotion

Change delivery address

Address can’t be changed after the bike shipped out

Customers refuse to accept the package

$200 shipping charge per item or the customer needs to pay an extra $200 for resend

Quality Issues Refund

1. Within 30 days: Free return or exchange for defective products. Shipping fee $100 can not be refunded.

 

2. Over 30 days: Return is not acceptable; Accept repair with Engwe guidance

 

Must take a video or picture to show the issue of the bike before getting repaired.

 

Non-quality Issues Refund

Only refund within 30 days: unworn, Unopened package, unused, or the e-bike must have less than ten (10) kilometers on the display, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it, and must include all items that were inside the box (charger, keys, hardware, etc.).. We will deduct the shipping fee of $200/pc when we are making a refund for non-defective e-bikes/No-longer needed e-bikes. Engwe doesn’t undertake the package box fee.

Quality Issues Reimbursement

If you believe your item is defective and was purchased within 1 year from our authorized dealer, please contact us at service@engwe-bikes.com, and provide photos or videos that containing the actual defects as there may be a simple fix for your problem. Engwe support team could provide you with technical solutions.

If the issues still can not be resolved, we would recommend you bring the item to your local bike repair store for fixing, and we would like to provide reimbursement for the defectiveness.

Please note that to be eligible for the reimbursement, i)valid print invoice/digital invoice of the repair shop (handwriting invoices are not eligible); ii)the amount of reimbursement cannot exceed twice the price of the corresponding parts for the repair. iii)We do not offer exchanges when parts are damaged again. Only one replacement per part will be accepted. Engwe reserves the right to determine between defective products and normal wear and tear.

 

For returned items, we will need 3-6 business days upon receiving your item(s) to process the solution.

After this time, we will refund within 3 business days.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please understand it may take time for your bank or credit card company to process and post the refund too. If you confirm the returned bike is delivered, you can initiative contact Engwe for quicker handling process.

How can I get the refund.

If you confirm that you want to return and request return for a refund, you can contact with our support team for a return label, we will refund you after we received the returned parcel.